TurnaMesh Data Deletion Instructions
Use these instructions to request deletion or anonymisation of data processed through TurnaMesh, including data associated with connected WhatsApp, Instagram or Messenger channels.
Send your request
Email privacy@azinteco.com with the subject “TurnaMesh Data Deletion Request”. Include only what is needed to locate the data: your name, reply address, the relevant business or clinic, the channel used, and the phone number, username or account identifier associated with the request. Do not send passwords, access tokens or identity documents unless we specifically request a secure verification step.
If you removed the app in Meta
Removing TurnaMesh from Facebook or Instagram stops future authorised access but may not automatically erase data already processed for a customer. You may still send a deletion request. Data held directly by Meta is managed through Meta's own privacy and account tools.
What can be deleted
Subject to verification and lawful retention duties, deletion can cover app-scoped identifiers, channel connection records and credentials, message metadata or content stored by the product, profile mappings, diagnostics and related customer records. Credentials are revoked or removed when the connection is disconnected.
Customer-controlled data
If the information belongs to a conversation with a TurnaMessage customer or a TurnaMed clinic, that business may be the responsible data controller. We may forward or coordinate your request with it, while still handling the TurnaMesh records under our control.
Verification and timing
We normally acknowledge a request within 7 days and aim to complete verified requests within 30 days. We will explain any lawful exception or necessary extension. Active data is deleted or anonymised when the request is completed; residual encrypted backups expire within at most 90 days.
Completion
When appropriate, we confirm which categories were deleted or anonymised and identify anything retained because of a legal, security or contractual requirement. We may retain a minimal record that the request was fulfilled.
Submit requests to privacy@azinteco.com. Security incidents should go to security@azinteco.com.